FAQ

Where are you located?

We are a U.S. company located in Essex, Maryland, a suburb of Baltimore.

What do you publish?

Serpent Cliff publishes mainstream and genre fiction with spiritual elements.  We are interested in stories with strong characters, interesting plots, and spiritual themes woven in as part of the lives of the characters.

How much do you charge to publish a book?

Absolutely nothing.  We are a traditional publisher, which means that we pay the costs of publication and make our money from book sales. 

Why is your product list so small?

Serpent Cliff was created in 2013.  We are an imprint of One Voice Press,  which was established in October, 2010 and published its first books in 2011. 

How can I order from you?

Orders can be placed on our website, by mail to our mailing address, or FAXed to (410) 686-7827.  For mail-in or FAX orders, an order form is available for download on our Company page..

Do you have a minimum order?

Nope!

How can I pay for my order?

Payment may be made by credit card or by check.  We currently process credit cards through PayPal.  You do not need a PayPal account to pay this way, although if you have one you can use it. We accept checks, but please understand that we may delay shipment of orders paid by check for up to ten business days to allow time for check processing.

I don’t want to use PayPal.  Can’t you accept credit cards another way?

PayPal is our only credit card option at this time.  Although some people don't seem to like PayPal, we have used it for years and believe it to be as safe and secure as any other major credit card processor.  Again, you don't need a PayPal account to pay.  You can simply enter your card information when prompted.   If you still don't wish to use PayPal, we will of course accept payment by check.

How (and how fast) do you ship?

Most orders ship next day.  Orders received on Friday or over the weekend will normally ship on the following Monday.  If you order on our website, you will receive USPS and UPS shipping quotes and can select your preferred method.  Transit time varies by shipping method and destination, but most orders will be delivered within 2 – 7 days.

Who pays for shipping?

At present, we charge shipping to the customer.  We only charge actual shipping costs.  We don’t ever mark up for handling.  Also, we use USPS online postage rates, which are slightly lower than over-the-counter rates.

Do you offer any discounts?

We have two price levels:  retail (charged to individual customers) and wholesale (charged to distributors, bookstores, libraries, and other resellers and institutions).  For retail customers, we run frequent sales, make coupons available, and offer discounts on various combinations of products..

Do you have a catalog?

Yes.  You can download our most recent catalog from our Company page.

Do you have a media kit?

Yes.  You can download our current media kit from our Company page.